This company is not yet accredited. To learn more, see reviews below or submit your own. Keep an eye on your inbox, the lastest consumer news is on it's way! A link has directed you to this review. Its location on this page may change next time you visit. The device arrived on time and sending my old device back was easy and painless.
No return call yet and it's been 3 days. I have called multiple times with no resolution. I have been lied to, hung up on, told it's my fault. I was told they can't upgrade me. I was told they could upgrade me but don't have anything to upgrade me to. I finally reached a supervisors supervisor after calling at least 15 times. They told me to they understand my frustration, they sincerely apologize. They told me to remain calm and to have patience that it will ship when it's ready. I have asked them to call the warehouse and see if they can get a better update on a ship date to which they replied they can get no answer and they don't know if they are even open.
I asked them to call me back when they do get a hold of the warehouse. They refused to call me back. I asked for a different management person and was told that I would receive a call within 24 hours. All the while they still are sitting on my deductible!!!!
Their only resolution is to cancel my claim and refund my deductible. And they can't even give me an idea as to when they can send me a replacement phone and please be patient is their only resolution. We are sorry to hear about this experience and we would like to look into this. Please send a private message with your full name, claim number and best contact number. My iPhone new 10 was stolen so I was super happy I had insurance on it. After weeks of still not having my phone I called Assurant to find out what was going on, they gave a tracking number and said it was already delivered weeks ago.
Come to find out it had been delivered to a back old basement door that is no longer in use so had sat out in the cold freezing temperatures for two weeks mail carriers fault at this point.
In settings I realized it was a refurbished phone but the rest of it seem to be working fine, I had already been without for at least a month now. They're a joke. We are sorry to hear that this was your experience with us and we understand your frustration. Please send a private message with your full name, claim number and best contact number so that we can look into this issue.
Lost my phone the night before traveling. I forgot I was paying my T-Mobile insurance and drove early morning to the store.
They reminded me about the insurance and called Assurant. They proceeded the claim immediately and send my replacement phone next day. Appreciate the fast service. Impossible to get claim handled. Google pixel. Google sends folks to authorized Assurant center 1 mile from my house. At the center, have to call Assurant to pre-authorize. Assurant can't authorize repair at the center where I am since no centers exist according to their systems. They tell me to check in days to see if this problem with their own systems is resolved.
They will not email me. They will not reimburse me. Hello Steven, we are sorry for this inconvenience. Please send us a private message with your full name, claim number and best contact number so that we can have a representative look into this.
It was easy to file the claim. The replacement phone came within a day of filing. The data from the old phone was transferred by our US Cellular provider and the damaged phone was returned. The service is convenient and easy. I purchased a phone through a company that provided Max Plus Assurance. My camera broke, so I called in and got a replacement device. Unfortunately when I got it the audio was not working and I could not speak on the phone. I returned it and they sent me a second replacement.
I have just received the third replacement phone and once again the audio is not working and people cannot hear me on the phone. Clearly this was never done, though you would think having a working audio system is something they test routinely before sending out. As a physician who is reliant on their phone and needs to be reachable while on call, this is beyond frustrating and has been a complete headache and waste of time.
Please do yourself a favour and DO NOT buy insurance with this company or buy from a company that uses them. They are unable to deliver on their sole business.
We are sorry to hear about this and understand your frustration. Please send us a private message with your full name, claim number and best contact number so that we can have our team look into this. My phone was stolen while I was out of town. The process for a replacement phone was easy and fast. I had the glass screen protector on my phone and that was not going to be replaced although I had lifetime replacement on that.
I had to repurchase that. That could have been on my carrier and not the insurance company. All in all, good experience. Travelled to Taiwan with my husband this past month and upon arriving back home in Los Angeles, I noticed my iPad mini was stolen out of one of our carry-on duffel bags. We think that someone took it out of our bag in the overhead cabin while we were sleeping on the plane. So irritating. So as soon as I got home, I reached out to T-Mobile and since we pay for insurance for our devices thank goodness.
They transferred me over to Assurant. From there, the customer service rep took all my info down and all I had to do was pay the deductible and they sent a replacement iPad the very next day! Great job, Assurant. We are happy that we could provide you with a great customer experience. Thanks for your feedback! I made my claim with Assurant and they were friendly and were able to explain the process to me when my phone broke.
They helped me file the claim and I had my replacement phone within 48 hours. I sent back the damaged phone and they notified me that the process was complete. Thank you. Some insurance companies get it, others don't. This company made me jump through a bunch of hoops to get a replacement phone. Finally got the replacement - but immediately canceled the "protection plan.
Poor communication and slow response times. We hate to hear that your customer experience wasn't up to our usual standards. We apologize for the inconvenience and appreciate your feedback.
Costco sells this "Max Assurance Protection" insurance for cell phones. They didn't replaced it since they say it's FIDO problem!!!! If I knew I would have so much hassle, wasting time with this company I would never have bought it. Be careful with this company. We are sorry to hear about this inconvenience and we understand your frustration.
Is Smartphone Insurance Worth Buying?
I filed a claim April I call Assurant and told them my issue. The rep. Very unhappy with this experience. We are sorry for this inconvenience and would like to look into this. Can you please send us a private message with your full name, claim number and best contact number?
I cracked the camera lens cover glass on my LG G6. Called Assurant to send me a replacement phone wich was done promptly. The phone arrived within 24 hrs but the replacement phone was defective. It doesn't charge properly and looses charge extremely quick.
Now I have to send back the phone, wait until they receive it, refund my deductible and call back to go through the whole process again. Not what I had in mind when that insurance was sold to me by the Costco salesman who told me they were a good company. Now I'm still stuck with a broken phone and do trust the company enough to try the process again.
We are sorry to hear that your replacement device is not functioning correctly.
Whether your phone is lost, stolen or damaged, file your insurance claim online today and you could receive Total Mobile Protection Asurion Insurance Services, Inc. (in California, Agent License #0B; in Iowa, Agent. Replace your lost, stolen or damaged T-Mobile cell phone. Most claims are eligible for free next day shipping and are quick and easy to complete. Do you really need cell phone insurance? How is it AT&T (Asurion)—AT&T offers device protection for phones, tablets, and laptops. They are.
Both cover device malfunctions, loss, theft, and damage, as well as tech support. The plan covers device malfunctions, damage, loss, and theft.
Some insurers provide cell-phone coverage directly to consumers. The company covers only damage, not loss or theft. In the event that your phone is damaged beyond repair, SquareTrade will pay you the value of the phone or provide a replacement.
This is a difficult question to answer because it really depends on you and your family. About half of CR survey respondents said no one in their household had a damaged, lost, or stolen phone in the previous two years. If you have children 12 or younger, a plan that covers damage, loss, and theft might save you some headaches. In our survey, 81 percent of people with a smartphone and young children at home said at least one phone had been lost in the previous two years.
In that case, a hard case for your phone would have been your best insurance. Buying your phone with a credit card that extends warranties is an option. Some American Express, Mastercard, and Visa cards offer free extended warranties for products purchased with their cards. Discover recently eliminated this perk. These often add up to an extra year to the warranty that came with your phone.
Your card may also cover damage or theft for 90 days after purchase.
Assurance insurance for cell phones
Also, if you pay your phone bill with a credit card, your credit card company may offer some protection. Chase Ink Business Preferred, for example, covers damage and theft. Wells Fargo includes cell-phone protection if you use its credit card to pay your monthly cell-phone bill. Check your homeowners policy. Ask your insurer whether your plan can cover cell phones.
If so, ask whether any deductible applies and how it will affect your policy if you need to make a claim or two or moreplus what kind of damage or loss is covered. It may only include perils currently covered in your plan, such as damage from fire or theft. Pay yourself the monthly insurance cost.
Add the cost of a plan each year into an emergency fund. See above: Then you can use that small cushion if you need to replace or repair your phone. Use local repair shops. Many familiar retailers, such as Best Buy select stores and Office Depot, repair smartphones, as do national repair chains like uBreakiFix. Refer to the chart of average common repair costs to get an idea of what you might pay, then compare prices from shops near you. Make sure anyone you use offers a warranty on the work in writing.
Fix the phone yourself. Also see this do-it-yourself repair using iPhone screen replacement kitswhich includes a video.
Assurant Phone Insurance
This article has been updated to reflect new pricing provided by Asurion, Verizon's insurance provider, and to give additional information about the company's smartphone insurance plans. Verizon provided us with the original information.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device. Smartphone insurance coverage costs and plan parameters vary widely. by insurance company Asurion; T-Mobile's plan is run by Assurant. Mobile protection plans from Assurant help get you up and running quickly and easily. File or track your claim at our Mobile Protection Center. We protect them from things like loss, theft, accidental damage and mechanical or electronic malfunction for long beyond the.
This article also appeared in the June issue of Consumer Reports magazine. Become a Member. Sign In. Remember Me. Not a member? Should be easy.
Filing the claim was standard, but they sent me a replacement phone that can't function in the same capacity for work, as my original phone. I NEED the pen capability. This is where the hassle grew even worse. Arguing your way through customer service is no way to do things. They just made it a horrible experience. The only way I made headway, was by getting my carrier involved in the process.
Suddenly, "sorry, our mistake.Mailing replacement phone back to assurant
We'll take care of you. We can't honor that promise. After talking with countless people, hours wasted, and missed business phone calls, I had to go to my carrier and buy a phone for temporary use. It took 15 days for them to get me a suitable replacement. The phone is 4 series old, but it will do the job.
I learned my lesson. I don't need insurance on my phone. You know, the newest on the market, just like mine when I insured it. No insurance from here on out, I'll just buy my own phone when the time comes. If I could give them 0 stars, I would, they have more than earned it. Milan, we are sorry to hear you had such a poor experience and hate it's the reason we lost your business. We hope we can one day earn it back. I had the worst experience with the insurance company and T-Mobile too.
I lost my phone and did the claim for the new phone, iPhone 8 plus. The phone came rather quickly. The only problem was it was not working. Speakers and microphone was totally damaged. I could not hear or speak.
Asurion mobile protection is more than a cell phone insurance. It's a device replacement and assistance when your iPhone, Samsung and other smartphone is. It's better to be prepared should you lose or break your new smartphone - but is cell phone insurance worth it? Here are 5 reasons you should get one. Looking for mobile phone insurance? Read reviews and complaints about Assurant Phone Insurance, including device replacement, data protection and more.
Well that means the phone was useless. Plus, the phone made constant static noises while NOT in use. Anyways, I called T-Mobile, the reps gave me hard time, they told me to go to one of the T-Mobile stores and they would assist me. I called one of the stores and the guy actually made fun of me on the phone, saying there is no way he would be able to assist me with this issue. So, I went to the Apple store, where my issue was handled very professionally.
The rep did diagnosis and the phone had multiple issues. To be exact 7 different issues, so they provided me brand new phone. Nobody even did the diagnosis before mailing me the phone? Very frustrating and annoying. Regret every minute I decided to have business with you. Tsira, we apologize; it sounds like a frustrating experience.
We are glad to hear you were able to resolve the issue in the end. Please reach out to us privately if you have additional questions or feedback.
I lost my phone on a Thursday and did not receive my new phone until Monday after 5: I feel I should have been offered a Saturday delivery even if I had to pay extra.
But It was not even an option given to me. I use my phone for work so I had to miss 2 days of work. Plus pay dollars for a refurbished phone I already pay monthly to insure. I feel if they are going to charge you to replace your phone you should at least get a new phone. What is the sense of insuring your phone. Needed a replacement for my Samsung. Tried to put the claim in online, but apparently they were having technical difficulties. Called in, and they fixed everything immediately, processed my claim on the spot, and I had my new phone the next day.
I recommend this insurance company to anyone wanting to protect their investments.
Cracked my phone screen a little over a week ago. The claims process through T-Mobile was super easy. My replacement phone was shipped immediately and was brand new, not refurbished. I gave it 4 stars because the claim website says they will let you know when they receive your device but I never received notification. You need to keep checking the website for an item they do not give you a tracking number for. Glad we could get you your device quickly and that you are satisfied with it.
We appreciate your feedback. After many years of paying for 4 phones my son broke his phone and I made the claim because I am the owner of the device, and they will not exchange the phone because he used another phone after his was unable to use his Hello Juan, we would like to look into this to see if we can help.
Please send a private message with your full name, claim number and best contact number so we can have a representative reach out to discuss. So on May 5,I reported my phone missing and filed a claim, submitted all requested documents, and for whatever reason in the world they have been rejecting my documents, they wanted the original receipt, which I did send to them then it wasn't the right receipt.
I called back and asked what was going on and I was told the IMEI doesn't match the device I am claiming, well I informed them as I did when you send the original receipt the device was replaced by my previous carrier and I provided the claim information.
They rejected the receipt again, so, I called the precious carrier and got a receipt for the exchange, and they rejected it again, and for heaven sake, no one can give me the reason they are rejecting the claim. When I ask for the President of the company office phone number, no one will give it to me.
I wonder why they don't want to provide that information? We are sorry for this inconvenience, we would be glad to assist. Please send a private message with your full name, claim number and best contact number. We will have a representative look into this and contact you directly to help. My experience was of great customer service and I received my Tablet very fast!!
It only took a couple of days and it was brand new when I received it!! Thanks so much Assurant!!! Sincerely, Charlotte. I have a lavender color galaxy note 9 and filed a claim for a cracked screen and Assurant sent me a blue note 9 as a replacement!
Why would I want a different color phone!!! We are sorry to hear that you are not happy with your experience with us. Thanks for taking a moment to leave your feedback. Go to track my claim. No update on shipping. Go to chat to find out why it hasn't even shipped yet. They say still processing claim! Won't have update till days.
I work off my phone. If I can't get to the necessary apps on the phone I have to make my way back into my office to use a desktop. I am out in the field most of my day. I would have just bought a new phone before waiting this long.
That is how important it is to have a smartphone to work off. I have used Assurant in the past and never encountered this. This is completely unacceptable. I have a feeling they don't have a replacement in stock and this is a stall tactic. I will be canceling after this. We apologize for this inconvenience. We'd like to look into this and we understand your frustration. Please send a private message with your full name, claim number and best contact number so that we can have a representative look into this and contact you directly.
My daughter's phone was damaged. I called for a replacement, paid the co-pay and we had the phone in our hands the next business day. They even sent a SASE to return the damaged phone. The ease of this process was quite refreshing and simple. They deserve a negative rating if I could give.
I called, screenshotted, went to 5 different stores, uploaded more information than anyone should need. No one would help me. The same generic message saying the same thing. It was the worst service ever. Finally a manager helped me and she had to jump through hoops just to get the claim approved then she gets it approved and it takes 2 weeks to get my phone. I even called the warehouse, after telling me I wasn't allowed to call there she tells me they don't have any and can't tell me when they will be in.
No one was responsible, no one was helpful. I begged for help. No one would help. We are sorry that this was your experience with us and understand your frustration. We appreciate your feedback and please let us know if we can offer any further assistance.
I have just completed my 3rd claim in the last 4 years through Assurant, 2 being device malfunctions and 1 being an accidental damage claim.
They are always of great help, quick and reliable in getting my replacement phone to me. I have yet to have a negative experience through their service.
I am happy. I have been getting this insurance through T-Mobile for the past 6 years that I have been doing business with them; especially since I am bad when it comes to phones. It is seriously worth the few extra dollars every month, in order to receive peace of mind! Cracked the screen on my Galaxy S9 and submitted a claim.